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Update billing docs with new pricing #4

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cbrinicombe13 merged 1 commit into from
Jun 5, 2025
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Update billing docs with new pricing #4

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55 changes: 29 additions & 26 deletions account/billing.mdx
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Original file line number Diff line number Diff line change
@@ -1,47 +1,53 @@
---
title: Billing
description: Learn how Trophy tracks usage according to the number of users that use your product.
"og:description": Learn how Trophy tracks usage according to the number of users that use your product.
description: Learn how Trophy only charges for the number of users that use your product.
"og:description": Learn how Trophy only charges for to the number of users that use your product.
icon: gauge
---

## Usage-based Billing

Trophy follows a monthly usage-based pricing model where customers only pay for the _units_ of usage they consume. For Trophy a _unit_ of usage corresponds to a single **Monthly Active User (MAU)**.
Trophy follows a usage-based pricing model where customers only pay for the units of usage they consume. For Trophy, a unit of usage corresponds to a single [Monthly Active User](##monthly-active-users-maus) (MAU).

## Monthly Active Users (MAUs)

Trophy defines an MAU as a single user that is involved in at least one API call in a given month. You'll be charged a flat rate per MAU, that diminishes the more MAUs you have. Here's full details of the model:

| MAUs | Cost per MAU ($) |
| ------------- | ---------------- |
| < 1,000 | - |
| 1,000 - 5,000 | 0.02 |
| 5,000+ | 0.01 |
Trophy defines an MAU as a single user that is involved in at least one API call in a given month.

<Note>
Bear in mind **you never pay for churned users**. If a user signs up to your
product in a given month, but doesn't use it again in subsequent months, you
only pay for that user in the first month, and never again.
product in a given month but doesn't return, you only pay for that user once
and never again.
</Note>

## Free tier

All customers start on the free tier. This allows dev teams to build and test implementations for up to **100 MAUs** without accurring any usage charges.

<Note>
If you exceed the free plan, don't panic! Nothing will stop working, we'll
just reach out to you with a friendly reminder to add a payment method.
</Note>

You can estimate your monthly cost based on your current MAUs using our [calculator](https://www.trophy.so/pricing), but here are some common examples:
## Estimating Costs

| MAUs | Cost ($) |
| ------- | -------- |
| 1,000 | 49 |
| 5,000 | 129 |
| 10,000 | 179 |
| 50,000 | 579 |
| 100,000 | 1079 |
You'll be charged a flat rate of `$49` + `$0.015` / MAU (USD) above the [Free Tier](#free-tier). You can estimate your monthly charges using our [calculator](https://www.trophy.so/pricing), but here are some common examples:

| MAUs | Cost (USD) |
| --------- | ---------- |
| `100` | `0` |
| `1,000` | `62.5` |
| `5,000` | `122.5` |
| `10,000` | `197.5` |
| `50,000` | `797.5` |
| `100,000` | `1,547.5` |

## Custom Contracts

If you have more than 50,000 MAUs and would like to discuss custom contracts to suit your business needs then please [get in touch](mailto:hello@trophy.so) and we'll be happy to help.
If you have more than **100,000 MAUs** and would like to discuss custom contracts to suit your business needs then please [get in touch](mailto:hello@trophy.so) and we'll be happy to help.

## Viewing Your Usage

You can view your usgae within the current month in the [Trophy dashboard](https://app.trophy.so).
You can view your usage for the current billing period in the [Trophy dashboard](https://app.trophy.so) and view all past invoices on the [Billing](#billing) page.

<Frame>
<img
Expand All @@ -52,14 +58,11 @@ You can view your usgae within the current month in the [Trophy dashboard](https
/>
</Frame>

Plus, head into the [billing portal](https://app.trophy.so/billing) to view your previous invoices and manage payment details.

## Frequently Asked Questions

<AccordionGroup>
<Accordion title="When will I be charged?">
We equalize billing over the month and charge all customers on the 1st of
the month in arreas.
We charge all customers on the 1st of the month in arreas.
</Accordion>
</AccordionGroup>

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