Summaries and Chat not working

[katyadiane568]

Checked for Existing Issues?

• Yes, I have checked existing issues and cannot find one related to this.

Software

Desktop Application

Operating System / Platform

Windows

Your Pieces OS Version

PiecesOS 12.4.1

Early Access Program

• Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

out of nowhere none of the one click summaries are generating, any chat i start just had the spinning wheel like its running nonstop. in the summaries i keep getting: pipeline stream extension (408) pipeline timeout. the rest of my time line and such are generating just fine. also when i try starting a new chat under the models select and it says no models avail.

[katyadiane568]

Hi, I was sent something regarding a triage bot, I am not really sure what it is exactly that i should be doing, I am not really well versed in this sort of stuff.

[katyadiane568]

PiecesStuff.zip

[mark-at-pieces]

Hi @katyadiane568,

Thanks so much for reaching out, and no worries at all — you don't need to be technical here, we'll take care of it together! 🙏

Quick explanation of what's likely going on: the pipeline timeout (408) error on summaries, the chats spinning forever, and the "no models available" message are all pointing to the same root cause — PiecesOS is having trouble reaching the AI models behind the scenes. That's why your timeline and the rest of your data are working perfectly (those live right on your device), but anything that needs a model — summaries and chat — is hanging. So this is very likely a connection/routing hiccup rather than anything broken with your data.

This is actually something we're currently tracking down on our end as well, so your report is really timely. In the meantime, one thing that would be super helpful: could you try signing out, then signing back in, and then retrying a summary or a chat? There's a good chance that refreshes the connection and gets things flowing again.

If that doesn't do the trick, then honestly the easiest path here would be to hop on a quick support call with me — especially since you mentioned you're not too familiar with this kind of troubleshooting. No prep needed on your end; I'll screenshare with you, take a look live, and get you back up and running. You can grab whatever time works best here:

👉 https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3bJHPPSJJHom2WwsPf5KcNlu-vRZsVa3DO1gJ7q4VIwExD1NUFBXlc7w8JGnEoSd2TLxP3eFbh

If you'd rather not jump on a call, no problem at all — in that case, could you grab us both sets of logs so we can dig into the root cause on our end? The zip you already sent is super helpful, but we'll want both of these together to get the full picture. On Windows, you'll find them here (just zip up the most recent few files from each folder):

• PiecesOS logs: C:\Users\[USERNAME]\AppData\Local\Mesh Intelligent Technologies, Inc.\Pieces OS\com.pieces.pos\production\Support\logs
• Desktop Application logs: C:\Users\[USERNAME]\AppData\Local\Mesh Intelligent Technologies, Inc\Pieces for Developers\com.pieces.pfd\production\logs

Just drag both zips into a reply here and we'll take it from there.

Looking forward to getting this working for you again!

Best,
Mark