fix(helpdesk): translate dashboard labels + KPI widget titles

packages/helpdesk/src/translations/en.ts

@@ -154,4 +154,33 @@ export const en: TranslationData = {
       },
     },
   },
+  dashboards: {
+    agent_workbench_dashboard: {
+      label: 'Agent Workbench',
+      description: 'Your queue at a glance. Breaches, angry customers, AI-ready replies.',
+      widgets: {
+        my_open: { title: 'My Open Tickets' },
+        breaching_resolution: { title: 'SLA Breaching' },
+        angry: { title: 'Angry Customers' },
+        awaiting_triage: { title: 'Awaiting Triage' },
+        my_queue_table: { title: 'My Queue (Priority Sorted)' },
+        breaching_table: { title: 'SLA Breaches' },
+      },
+    },
+    manager_overview_dashboard: {
+      label: 'Support Manager Overview',
+      widgets: {
+        total_open: { title: 'Open Tickets' },
+        breaching_overview: { title: 'SLA Breaching' },
+        escalated: { title: 'Escalated' },
+        avg_csat: { title: 'Avg CSAT' },
+        tickets_by_status: { title: 'Tickets by Status' },
+        tickets_by_sentiment: { title: 'Sentiment Distribution' },
+        tickets_by_category: { title: 'AI Category Mix' },
+        tickets_by_channel: { title: 'Volume by Channel' },
+        recent_escalated: { title: 'Recently Escalated' },
+        resolutions_by_day: { title: 'Resolutions by Day (last 30 days)' },
+      },
+    },
+  },
 };

packages/helpdesk/src/translations/zh-CN.ts

@@ -154,4 +154,33 @@ export const zhCN: TranslationData = {
       },
     },
   },
+  dashboards: {
+    agent_workbench_dashboard: {
+      label: '客服工作台',
+      description: '一眼掌握你的队列：即将超时、不满客户、AI 拟好的回复。',
+      widgets: {
+        my_open: { title: '我的待处理工单' },
+        breaching_resolution: { title: 'SLA 即将超时' },
+        angry: { title: '不满客户' },
+        awaiting_triage: { title: '待分类' },
+        my_queue_table: { title: '我的队列（按优先级）' },
+        breaching_table: { title: 'SLA 超时工单' },
+      },
+    },
+    manager_overview_dashboard: {
+      label: '客服经理总览',
+      widgets: {
+        total_open: { title: '待处理工单' },
+        breaching_overview: { title: 'SLA 即将超时' },
+        escalated: { title: '已升级' },
+        avg_csat: { title: '平均满意度' },
+        tickets_by_status: { title: '按状态分布' },
+        tickets_by_sentiment: { title: '情绪分布' },
+        tickets_by_category: { title: 'AI 分类占比' },
+        tickets_by_channel: { title: '按渠道分布' },
+        recent_escalated: { title: '最近升级' },
+        resolutions_by_day: { title: '每日解决量（近 30 天）' },
+      },
+    },
+  },
 };