The Intune Suite Value
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Premium add-ons → Intune Suite builds on Intune’s core capabilities.
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Security, operations, experience → Protects data, reduces IT burden, improves end-user satisfaction.
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Focus today: Remote Help & EAM → Two features with fast, tangible impact.
- Today’s focus:
📌 Remote Help
📌 Enterprise App Management
Challenges Customers Face Today
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Remote/hybrid staff → Without VPN, IT can’t easily help users.
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Shadow IT tools → Apps like TeamViewer/AnyDesk bypass company controls, creating compliance risks.
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Lack of audit logs → With Quick Assist or similar, there’s no record of what support staff did.
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App packaging overhead → IT spends hours/months packaging MSI/EXE apps.
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Security risk → Unpatched 3rd-party apps are a top entry point for attackers.
Remote Help: What It Is
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Cloud-based tool → Runs natively within Intune/Entra, no VPN needed.
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Identity-first → Requires Entra ID login and MFA before session starts.
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Session modes → IT can view only, or take full control if allowed.
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Audited logs → Every action is tracked in Intune for compliance.
Remote Help: Why It Matters
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Secure hybrid support → Helps staff anywhere, without risky tools.
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Replace 3rd-party apps → Removes need for unapproved screen-sharing software.
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Auditability → Regulators/auditors can see a full trail of support sessions.
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RBAC enforcement → Different levels of access for 1st-line vs 2nd-line IT.
Remote Help: Demo Flow
Enterprise App Management: What It Is
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App catalog → Microsoft curates and hosts 1,000+ enterprise apps.
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Hosted & updated by Microsoft → Admins don’t need to source or maintain installers.
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Deploy via Intune → Select, assign, and Intune handles install.
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No manual packaging → Frees IT from repackaging MSI/EXE files.
Enterprise App Management: Why It Matters
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Save time → IT no longer wastes hours packaging or testing every update.
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Security posture → Apps are automatically patched to latest secure version.
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End-user benefit → Users get apps consistently with fewer install failures.
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Cost reduction → Cuts out need for SCCM packaging teams or 3rd-party patch tools.
Enterprise App Management: Demo Flow
Customer Impact
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Remote Help → Faster resolutions, secure and compliant support.
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EAM → Automated patching, less overhead, fewer vulnerabilities.
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Together → Combine to improve security, efficiency, and user experience.
Links
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Interactive Demo for Remote Help: https://regale.cloud/microsoft/play/1746/remote-help#/0/0
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Interactive Demo for EAM: https://regale.cloud/Microsoft/play/2289/enterprise-application-management?cid=intune-home#/0/0
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