As part of our workshop around collecting and managing backstage processes we explored the canned responses we use within JIRA.
These have been reviewed by a content designer. We however don't fully understand is canned responses satisfy users' queries, and how often they respond requesting further information, or send another query in to JIRA.
Some desk research around this could help us understand how effective canned responses are, and where there may be information missing from our responses.
As part of our workshop around collecting and managing backstage processes we explored the canned responses we use within JIRA.
These have been reviewed by a content designer. We however don't fully understand is canned responses satisfy users' queries, and how often they respond requesting further information, or send another query in to JIRA.
Some desk research around this could help us understand how effective canned responses are, and where there may be information missing from our responses.