[18.0] [MIG] support_server

support_server/README.rst

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+==============
+Support Server
+==============
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:18861518067acb1a2dba5090096f6b0d6613853689ca8362249a6d62f66298b2
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github
+    :target: https://github.com/Akretion/support/tree/18.0/support_server
+    :alt: Akretion/support
+
+|badge1| |badge2| |badge3|
+
+Support Server
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/Akretion/support/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/Akretion/support/issues/new?body=module:%20support_server%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Akretion
+
+Maintainers
+-----------
+
+This module is part of the `Akretion/support <https://github.com/Akretion/support/tree/18.0/support_server>`_ project on GitHub.
+
+You are welcome to contribute.

support_server/__init__.py

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+from . import models

support_server/__manifest__.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Support Server",
+    "summary": "Provide cross connect server support integration",
+    "version": "18.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Akretion",
+    "website": "https://github.com/akretion/support",
+    "depends": [
+        "cross_connect_server",
+        "project_customer_access",
+    ],
+    "data": [],
+}

support_server/models/__init__.py

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+from . import cross_connect_client
+from . import project_task

support_server/models/cross_connect_client.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from urllib.parse import urlencode
+
+from odoo import models
+from odoo.http import request
+
+
+class CrossConnectClient(models.Model):
+    _inherit = "cross.connect.client"
+
+    def _get_final_redirect_url(self, **params):
+        """Redirect to project_customer_access with set form default values."""
+        url = super()._get_final_redirect_url(**params)
+        redirect_params = {}
+        if params.get("bypass"):
+            redirect_params["action"] = "project.action_view_task"
+        else:
+            redirect_params["action"] = "project_customer_access.action_view_all_task"
+
+        if params.get("intent") == "new":
+            session = params.get("session") or request.session
+            if session:
+                session.support_default_params = {
+                    field: params.get(field)
+                    for field in ("origin_db", "origin_name", "origin_url")
+                }
+
+            redirect_params.update(
+                {
+                    "view_type": "form",
+                }
+            )
+        return f"{url}#{urlencode(redirect_params)}"

support_server/models/project_task.py

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+# Copyright 2026 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+
+from odoo import api, models
+from odoo.http import request
+
+
+class ProjectTask(models.Model):
+    _inherit = "project.task"
+
+    @api.model
+    def default_get(self, fields_list):
+        defaults = super().default_get(fields_list)
+        session = request.session
+        if session and session.get("support_default_params"):
+            defaults.update(session.pop("support_default_params"))
+        return defaults

support_server/pyproject.toml

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+[build-system]
+requires = ["whool"]
+build-backend = "whool.buildapi"

support_server/readme/DESCRIPTION.md

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+Support Server