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docs(free-trial): now requires a payment method #3870
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| Original file line number | Diff line number | Diff line change | ||||
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| @@ -1,6 +1,6 @@ | ||||||
| --- | ||||||
| title: Free Trial | ||||||
| modified_at: 2025-12-08 00:00:00 | ||||||
| modified_at: 2026-07-17 00:00:00 | ||||||
| tags: billing free trial | ||||||
| index: 20 | ||||||
| --- | ||||||
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@@ -10,8 +10,9 @@ index: 20 | |||||
| When you create an account on [Scalingo](https://scalingo.com), you are given a | ||||||
| free trial period to test the platform. | ||||||
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| As long as you don't want to go out of the limit of the free trial, you don't | ||||||
| have to give us your billing details nor payment methods. | ||||||
| To start the free trial, you must first configure your [billing profile][billing-profile] | ||||||
| and add a valid [payment method][payment-methods]. You are not charged for | ||||||
| eligible free trial resources during the trial period. | ||||||
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Contributor
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Suggested change
Do you think we need to be more specific than that?
Member
Author
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Done in 68e68b0
Member
Author
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. I think it's already specific enough. What kind of information would you add? |
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| ### What can I do under the free trial? | ||||||
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@@ -31,43 +32,30 @@ For each of the eligible database engines listed below, you can provision **1 da | |||||
| You would like to test another engine or another plan? Contact us on the chat. | ||||||
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| ### How to break out of the free trial? | ||||||
| ### How to leave the free trial early? | ||||||
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| You may want to leave the free trial period earlier to start using the platform to | ||||||
| its full potential. To do so, you need to enter a payment method on the | ||||||
| [web dashboard](https://dashboard.scalingo.com/billing). Once done, you can forcefully | ||||||
| leave the trial period by clicking the `Stop free trial` button. Your billing now | ||||||
| starts and limits are gone. | ||||||
| its full potential. To do so, open the | ||||||
| [web dashboard](https://dashboard.scalingo.com/billing) and click the | ||||||
| `Stop free trial` button. Your billing starts and the free trial limits are | ||||||
| removed. | ||||||
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| ### What happens at the end of the free trial? | ||||||
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| 3 days and 1 days before the end of the free trial, you will receive an email | ||||||
| 3 days and 1 day before the end of the free trial, you will receive an email | ||||||
| to notify you of the remaining days under the free trial. | ||||||
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| **If you don't enter your payment details at the end of the free trial, your | ||||||
| application will be automatically downscaled to 0 container and its addons will | ||||||
| be paused.** | ||||||
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| Moreover, a set of restrictions will be applied automatically on **your** | ||||||
| application. Consequently, you won't be able to: | ||||||
| - create a new application; | ||||||
| - scale your application; | ||||||
| - create, update or resume your addons; | ||||||
| - launch new deployments; | ||||||
| - run a one-off from your application; | ||||||
| - run scheduled tasks (cron jobs). | ||||||
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| These restrictions don't apply on applications for which you are a collaborator | ||||||
| as long as these applications are owned by a paying customer. | ||||||
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| As soon as you enter payment details, the restrictions will be lifted, you | ||||||
| will be able to scale your application back up and resume its addons. These | ||||||
| operations must be done **manually**. | ||||||
| At the end of the free trial, the resources you created keep running and your | ||||||
| billing starts automatically with the payment method configured on your account. | ||||||
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| {% warning %} | ||||||
| After a period of thirty (30) days, if no order is made by the client owning the apps, the resources will be deleted from the platform. | ||||||
| If you don't want to be charged after the free trial, you must delete your | ||||||
| applications, databases, and add-ons before the trial ends. Scalingo does not | ||||||
| automatically remove these resources at the end of the free trial. | ||||||
| {% endwarning %} | ||||||
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| [billing-profile]: {% post_url platform/billing/2000-01-01-profile %} | ||||||
| [payment-methods]: {% post_url platform/billing/2000-01-01-payment-methods %} | ||||||
| [postgresql-link]: {% post_url databases/postgresql/about/2000-01-01-overview %} | ||||||
| [mysql-link]: {% post_url databases/mysql/about/2000-01-01-overview %} | ||||||
| [redis-link]: {% post_url databases/redis/2000-01-01-start %} | ||||||
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