diff --git a/rootio/configuration/views.py b/rootio/configuration/views.py
index 657d566..9639fa4 100755
--- a/rootio/configuration/views.py
+++ b/rootio/configuration/views.py
@@ -52,7 +52,9 @@ def index():
                     station.gws_in_telephony.append(gw.number_bottom)
 
             if station.gws_in_telephony:
-                station.host_number = min(station.gws_out_telephony)
+                # carlos fix
+                gws_out_telephony = station.gws_out_telephony if len(station.gws_out_telephony) > 0 else [0]
+                station.host_number = min(gws_out_telephony)
                 if len(station.gws_in_telephony):
                     if len(station.gws_in_telephony) > 2:
                         station.call_in_number = station.gws_in_telephony[1]
diff --git a/rootio/static/css/schedule.css b/rootio/static/css/schedule.css
index dfe87b8..72cf64c 100755
--- a/rootio/static/css/schedule.css
+++ b/rootio/static/css/schedule.css
@@ -41,12 +41,12 @@
     min-width: 10%;
 }
 
-#music-program {
-    background: #3366CC;
+.cloud-program { /* try to mimick the look of a real event */
+    background:rgb(255, 204, 0);
 }
 
-#cloud-program {
-    background: rgb(201, 204, 51);
+.music-program { /* try to mimick the look of a real event */
+    background:#3366CC;
 }
 
 #addable-programs li.recurring-button {
diff --git a/rootio/templates/radio/music_program.html b/rootio/templates/radio/music_program.html
index 5c4b1cb..46b79ee 100755
--- a/rootio/templates/radio/music_program.html
+++ b/rootio/templates/radio/music_program.html
@@ -72,7 +72,7 @@ <h5>
               </h5>
               <ul style="overflow: auto; max-height: 600px;" data-filtered-by="filter-playlists">
                {% for playlist in playlists %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event music-program'
                   data-name="{{playlist.title}}"
                   data-json='{"name":"{{ playlist.title }}","type":"Music", "playlist_id":"{{ playlist.playlist_id}}", "start_time":"00:00:02","duration": 1200, "warning_time": 1140 }'>
                   {{ playlist.title}} ( {{ playlist.station.name }} )
@@ -92,7 +92,7 @@ <h5>
               </h5>
               <ul style="overflow: auto; max-height: 600px;" data-filtered-by="filter-streams">
                {% for stream in streams %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event music-program'
                   data-name="{{stream.name}}"
                   data-json='{"name":"{{ stream.name }}","type":"Stream", "stream_url":"{{ stream.uri}}", "start_time":"00:00:02","duration": 1200, "warning_time": 1140 }'>
                   {{ stream.name}}
diff --git a/rootio/templates/radio/program.html b/rootio/templates/radio/program.html
index 6abe7f3..b3657a3 100755
--- a/rootio/templates/radio/program.html
+++ b/rootio/templates/radio/program.html
@@ -70,7 +70,7 @@ <h5>
               </h5>
               <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-hosts">
                {% for host in hosts %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-name="{{host}}"
                   data-host-phone="{{host.phonenumber}}"
                   data-json='{"name":"{{host}}","type":"Outcall","host_id":{{host.id}}, "start_time":"00:00:02","duration": 1200, "warning_time": 1140 }'>
@@ -86,7 +86,7 @@ <h5>
               </h5>
               <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-news">
                {% for new in news %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-new-id="{{new.id}}"
                   data-name="{{new.name}}"
                   data-json='{"name":"{{new.name}}","type":"News","track_id":{{new.id}}, "start_time":"00:00:02","duration": 1200 }'>
@@ -102,7 +102,7 @@ <h5>
              </h5>
              <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-ads">
                {% for ad in ads %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-new-id="{{ad.id}}"
                   data-name="{{ad.name}}"
                   data-json='{"name":"{{ad.name}}","type":"Advertisements","track_id":{{ad.id}}, "start_time":"00:00:02","duration": 1200 }'>{{ad.name}}
@@ -117,7 +117,7 @@ <h5>
              </h5>
              <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-media">
                {% for media in medias %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-new-id="{{media.id}}"
                   data-name="{{media.name}}"
                   data-json='{"name":"{{media.name}}","type":"Media","track_id":{{media.id}}, "start_time":"00:00:02","duration": 1200 }'>
@@ -134,7 +134,7 @@ <h5>
              </h5>
              <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-podcasts">
                {% for podcast in podcasts %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-new-id="{{podcast.id}}"
                   data-name="{{podcast.name}}"
                   data-json='{"name":"{{podcast.name}}","type":"Podcast","track_id":{{podcast.id}}, "start_time":"00:00:02","duration": 1200 }'>
@@ -152,7 +152,7 @@ <h5>
              </h5>
              <ul style="overflow: auto; max-height: 400px;" data-filtered-by="filter-community">
                {% for community_content in community_contents %}
-                <li id="draggable" class='external-event'
+                <li id="draggable" class='external-event cloud-program'
                   data-name="{{community_content.type}}"
                   data-json='{"name":"{{ community_content.type }}","type":"Community", "category_id":"{{community_content.category_id}}", "start_time":"00:00:02","duration": 1200, "warning_time": 1140 }'>
                   {{community_content.type}}
diff --git a/rootio/templates/radio/schedule.html b/rootio/templates/radio/schedule.html
index 9f2eff3..492313e 100755
--- a/rootio/templates/radio/schedule.html
+++ b/rootio/templates/radio/schedule.html
@@ -68,11 +68,10 @@ <h5>
             <ul style="overflow: auto; max-height: 600px;">
               {% for p in addable_programs | sort(attribute='id', reverse=True)%}
               {% if p.program_type.name == 'Music' %}
-                  <li id="music-program"
+                  <li class="external-event music-program"
               {% else %}
-                  <li id="cloud-program"
+                  <li class="external-event cloud-program"
               {% endif %}
-                    class= 'external-event'
                     data-program-id="{{p.id}}"
                     data-station-id="{{station.id}}"
                     data-program-type-id="{{ p.program_type_id }}"
diff --git a/telephony/outcall_action.py b/telephony/outcall_action.py
index d3ea3eb..9d3c5ee 100644
--- a/telephony/outcall_action.py
+++ b/telephony/outcall_action.py
@@ -214,8 +214,9 @@ def notify_incoming_dtmf(self, dtmf_info):
             if dtmf_digit == "1" and self.__in_talkshow_setup:
 
                 self.program.log_program_activity("Host is ready, we are calling the station")
-                self.__call_handler.speak('Please wait while we connect you to the radio station',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+
+                self.__prompt_engine.play_prompt(self.__prompt_engine.AWAIT_STATION_CONNECTION, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+
                 self.__request_station_call()
                 self.__in_talkshow_setup = False
 
@@ -227,35 +228,27 @@ def notify_incoming_dtmf(self, dtmf_info):
             elif dtmf_digit == "1":  # Wake mode, the station will wake host when someone calls in and host is off air
                 if self.__phone_status != PhoneStatus.WAKE:
                     self.__phone_status = PhoneStatus.WAKE
-                    self.__call_handler.speak('Your call will be terminated and you will be called when someone calls into the station',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_WAKE_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                     self.hangup_call()
                 else:
                     self.__phone_status = PhoneStatus.REJECTING
-                    self.__call_handler.speak('All incoming calls will be rejected',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_REJECT_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
 
             elif dtmf_digit == "3":  # put the station =in auto_answer
                 if self.__phone_status != PhoneStatus.ANSWERING:
                     self.__phone_status = PhoneStatus.ANSWERING
-                    self.__call_handler.speak('All incoming calls will be automatically answered',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_AUTO_ANSWER_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                 else:
                     self.__phone_status = PhoneStatus.REJECTING
-                    self.__call_handler.speak('All incoming calls will be rejected',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_REJECT_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
 
             elif dtmf_digit == "4":  # disable auto answer, reject and record all incoming calls
                 if self.__phone_status != PhoneStatus.QUEUING:
                     self.__phone_status = PhoneStatus.QUEUING
-                    self.__call_handler.speak(
-                        'All incoming calls will be queued for call back',
-                        self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_QUEUING_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                 else:
                     self.__phone_status = PhoneStatus.REJECTING
-                    self.__call_handler.speak(
-                        'All incoming calls will be rejected',
-                        self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_REJECT_MODE, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
 
             elif dtmf_digit == "5":  # dequeue and call from queue of calls that were queued
                 for caller in self.__interested_participants:
@@ -277,17 +270,17 @@ def notify_incoming_dtmf(self, dtmf_info):
                 pass
 
             elif dtmf_digit == "9":  # Take a 5 min music break
-                self.__call_handler.speak('You will be called back in 5 minutes',
-                                          self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                self.__prompt_engine.play_prompt(self.__prompt_engine.ENTERING_5_MIN_BREAK, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                 self.program.log_program_activity("Host is taking a break")
                 self.__pause_call()
         else:
             if dtmf_digit == "#":  # Call invitee number
-                if self.__invitee_number == "":
-                    self.__call_handler.speak('Please enter the number to call and press the # key to dial',
-                                              self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                if self.__invitee_number == "": 
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.ENTER_NUMBER_TO_CALL, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                 else:
-                    self.__call_handler.speak('You are calling "{0}"'.format(self.__invitee_number),
+                    self.__prompt_engine.play_prompt(self.__prompt_engine.CALLING_OUT, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+                    # CARLOS - Should the phone number be passed here - prompt engine??
+                    #self.__call_handler.speak('You are calling "{0}"'.format(self.__invitee_number),
                                               self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
                     result = self.__call_handler.call(self, self.__invitee_number, self.__host.phone.raw_number, False, self.duration)
                     self.__call_handler.register_for_call_hangup(self, self.__invitee_number)
@@ -296,7 +289,10 @@ def notify_incoming_dtmf(self, dtmf_info):
                         #  Disable this mode
                         self.__phone_status = PhoneStatus.REJECTING
                     else:
-                        self.__call_handler.speak('The call to {0} failed. Please pres the hash key to try again'.format(self.__invitee_number),
+                        # CARLOS TODO - Have to format this!
+                        self.__prompt_engine.play_prompt(self.__prompt_engine.CALL_FAILED, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+
+                        #self.__call_handler.speak('The call to {0} failed. Please pres the hash key to try again'.format(self.__invitee_number),
                                                   self.__available_calls[self.__host.phone.raw_number][
                                                       'Channel-Call-UUID'])
             else:  # Collect digits to call
@@ -324,9 +320,8 @@ def notify_incoming_call(self, call_info):
                     "Call from community caller {0} was auto-answered".format(call_info['Caller-Destination-Number']))
         elif self.__phone_status == PhoneStatus.QUEUING:  # Hangup the phone, call back later
             self.__interested_participants.add(call_info['Caller-ANI'])
-            self.__call_handler.speak(
-                'You have a new caller on the line',
-                self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+            self.__prompt_engine.play_prompt(self.__prompt_engine.INCOMING_CALL_QUEUED, self.__call_handler, self.__available_calls[self.__host.phone.raw_number]['Channel-Call-UUID'])
+
             self.__call_handler.hangup(call_info['Channel-Call-UUID'])
             self.program.log_program_activity(
                 "Call from community caller {0} was queued".format(call_info['Caller-Destination-Number']))
@@ -336,8 +331,9 @@ def notify_incoming_call(self, call_info):
             self.__call_handler.bridge_incoming_call(call_info['Channel-Call-UUID'],
                                                      "{0}_temp{1}".format(self.program.id,
                                                                           self.program.radio_station.id))
-            self.__call_handler.speak('Thank you for wanting to take part in this program. We will call you back shortly',
-                                      call_info['Channel-Call-UUID'])
+            
+            self.__prompt_engine.play_prompt(self.__prompt_engine.CALL_BACK_NOTIFICATION, self.__call_handler, call_info['Channel-Call-UUID'])
+
             self.__call_handler.register_for_call_hangup(self, call_info['Caller-Destination-Number'])
             self.program.log_program_activity(
                 "Call from community caller {0} was rejected".format(call_info['Caller-Destination-Number']))
@@ -351,8 +347,9 @@ def notify_incoming_call(self, call_info):
                 self.__community_call_UUIDs[call_info['Caller-Destination-Number']] = call_info['Channel-Call-UUID']
                 self.program.log_program_activity(
                     "Call from community caller {0} was auto-answered".format(call_info['Caller-Destination-Number']))
-                self.__call_handler.speak('Please wait while we connect you to the host of this program',
-                                          call_info['Channel-Call-UUID'])
+
+                self.__prompt_engine.play_prompt(self.__prompt_engine.AWAIT_HOST_CONNECTION, self.__call_handler, call_info['Channel-Call-UUID'])
+
                 self.request_host_call(True)
                 #self.__call_handler.speak('Please wait while we connect you to the host', call_info['Channel-Call-UUID'])