diff --git a/docs/Troubleshooting.md b/docs/Troubleshooting.md new file mode 100644 index 000000000..6719897ee --- /dev/null +++ b/docs/Troubleshooting.md @@ -0,0 +1,105 @@ +# Windows Calculator Troubleshooting Guide + +This guide helps users solve common problems with Windows Calculator. + +## Common Issues + +### Calculator Won't Open + +**Symptom:** Double-clicking Calculator does nothing or shows an error. + +**Solutions:** +1. **Restart your computer** - Sometimes a simple reboot resolves loading issues. +2. **Check for updates** - Install the latest Windows updates from Settings > Windows Update. +3. **Reset Calculator:** + - Go to Settings > Apps > Installed Apps + - Find Calculator and click "Modify" or "Repair" + - If that doesn't work, click "Uninstall" then reinstall from Microsoft Store. + +### Display or Rendering Issues + +**Symptom:** Calculator display is blank, distorted, or shows incorrect values. + +**Solutions:** +1. **Restart Calculator** - Close and reopen the app. +2. **Update your display drivers** - Visit your graphics card manufacturer's website. +3. **Check scaling settings** - Right-click Calculator > Properties > Compatibility > Change high DPI settings. + +### Currency Converter Shows Wrong Values + +**Symptom:** Currency conversions seem incorrect or outdated. + +**Solutions:** +1. Currency rates are updated periodically—check your internet connection. +2. Rates in developer builds use mock data (shows planetary names instead of currencies). +3. For accurate rates, use the Microsoft Store version of Calculator. + +### Unit Converter Errors + +**Symptom:** Unit conversions give unexpected results. + +**Solutions:** +1. Verify you're selecting the correct unit types (e.g., temperature scale). +2. Check if you need to use the scientific mode for advanced conversions. +3. Some conversions are approximate—use for estimation only. + +### Memory or History Not Working + +**Symptom:** Memory (M+, M-, MR) buttons don't work or history is empty. + +**Solutions:** +1. **Clear memory:** Click "MC" to clear stored memory values. +2. **Enable history:** Go to Settings > History and ensure it's turned on. +3. **Restart the app** to refresh the state. + +### Performance Issues + +**Symptom:** Calculator runs slowly or lags during calculations. + +**Solutions:** +1. **Close other apps** to free up system resources. +2. **Check for background updates** - Pause Windows updates while using Calculator. +3. **Ensure sufficient disk space** - At least 100MB recommended. + +### Keyboard Shortcuts Not Working + +**Symptom:** Pressing shortcuts like `Alt+2` for scientific mode does nothing. + +**Solutions:** +1. Calculator must be the active window for shortcuts to work. +2. Some shortcuts require Administrator mode. +3. Check keyboard language settings in Windows. + +## Installation Issues + +### Cannot Install from Microsoft Store + +**Solutions:** +1. Sign out and back into Microsoft Store. +2. Clear Microsoft Store cache: + - Press `Win+R`, type `wsreset.exe`, press Enter. +3. Check your date/time settings are correct. + +### Builds from GitHub Don't Work + +The GitHub version requires: +- Windows 11, build 22000 or newer +- Visual Studio 2022 with UWP workload +- Latest Windows 11 SDK + +See [README.md](README.md) for full prerequisites. + +## Getting More Help + +- **Report bugs:** Use Feedback Hub or open an issue on GitHub +- **Feature requests:** Open an issue on GitHub with "feature" label +- **Contribute:** See [CONTRIBUTING.md](../CONTRIBUTING.md) + +## Diagnostic Data + +If issues persist, you may be asked to enable diagnostic data: +1. Open Calculator +2. Go to Settings > Privacy +3. Enable diagnostic data collection + +This helps Microsoft investigate issues. \ No newline at end of file