diff --git a/source/advanced_export.md b/source/advanced_export.md
index d0f560e2e..e1eaf0958 100644
--- a/source/advanced_export.md
+++ b/source/advanced_export.md
@@ -64,3 +64,13 @@ To use saved export settings, click on the dropdown menu under **Apply saved exp
 
 <br>
 
+<details>
+  <summary><strong>Media URLs from older exports no longer work</strong></summary>
+Users who rely on media URLs from older Excel or CSV exports may notice that these links no longer work since <a href="https://support.kobotoolbox.org/migrating_api.html">API v1 was deprecated</a>.
+<br><br> 
+The affected URLs use the old format: 
+<code>https://kc.kobotoolbox.org/media/original?media_file=...</code>
+<br><br>
+To fix this issue, re-export your data with <strong>Include media URLs</strong> selected. The new export will include updated media URLs.
+</details>
+
diff --git a/source/managing_media_responses.md b/source/managing_media_responses.md
index 030f99d24..63d28b9fb 100644
--- a/source/managing_media_responses.md
+++ b/source/managing_media_responses.md
@@ -144,3 +144,19 @@ To download media files using the DownThemAll extension:
 
 You can adjust the extension settings to limit download speed or retry failed downloads. This method can be used to download all media files, or only selected files, without relying on the ZIP export. 
 </details>
+
+<br>
+
+<details>
+  <summary><strong>Media URLs from older exports no longer work</strong></summary>
+Users who rely on media URLs from older Excel or CSV exports may notice that these links no longer work since <a href="https://support.kobotoolbox.org/migrating_api.html">API v1 was deprecated</a>.
+<br><br> 
+The affected URLs use the old format: 
+<code>https://kc.kobotoolbox.org/media/original?media_file=...</code>
+<br><br>
+To fix this issue, re-export your data with <strong>Include media URLs</strong> selected. The new export will include updated media URLs.
+<br><br>
+Advanced users can also recreate the export through <a href="https://support.kobotoolbox.org/synchronous_exports.html">synchronous exports</a> or rebuild URLs manually using the current API v2 format: 
+<code>https://kf.kobotoolbox.org/api/v2/assets/{asset_uid}/data/{submission_id}/attachments/{attachment_uid}/</code>
+</details>
+
diff --git a/source/synchronous_exports.md b/source/synchronous_exports.md
index 7cb942b52..51dfb19bd 100644
--- a/source/synchronous_exports.md
+++ b/source/synchronous_exports.md
@@ -94,3 +94,14 @@ To maintain server reliability, synchronous exports have the following limitatio
 - **Data refresh interval:** Data in synchronous exports update every 5 minutes. Export requests made within this 5-minute window will not include new submission data received within the 5-minute interval.
 - **Export completion time:** Exports must complete within 120 seconds. Projects with a large number of submissions or questions may fail. To avoid this, add a query constraint in the export settings to limit submissions or filter out unnecessary questions. Refer to this [Community Forum post](https://community.kobotoolbox.org/t/how-to-download-data-between-two-dates-from-date-to-date/25569/4) for guidance.
 
+## Troubleshooting
+
+<details>
+  <summary><strong>Media URLs from older exports no longer work</strong></summary>
+Users who rely on media URLs from older synchronous exports may notice that these links no longer work since <a href="https://support.kobotoolbox.org/migrating_api.html">API v1 was deprecated</a>.
+<br><br> 
+The affected URLs use the old format: 
+<code>https://kc.kobotoolbox.org/media/original?media_file=...</code>
+<br><br>
+To fix this issue, re-create your synchronous exports with <strong>Include media URLs</strong> selected. The new export will include updated media URLs.
+</details>