New User Login Fails Due to Missing Reset Prompt, Then Fails on Other Devices Even After Reset

[shrikruti-hc]

Current behavior

A newly created user couldn’t log in to the Launchpad. The login attempt failed with reason :

Sorry, login failed. Please try again.
Please Contact the administrator".

Logs showed:
"errors" : "Authenticate failed for user [krewe.clt] because account requires password change"
Even after resetting the password on one device, login attempts from other devices using the same credentials still failed.

Expected behavior

The login screen should clearly show a message when a password reset is required. Once the password is reset, the user should be able to log in from any device without issues.

Steps to reproduce the issue

1. Create a new user.
2. Attempt to log in via the Launchpad.
3. Observe no error despite the backend requiring a password reset.
4. Reset the password on one device.
5. Attempt login from another device using the same credentials — login still fails.