sn_aiux ships on Zurich Patch 9. To light it up, you install three store apps from the ServiceNow Store:
sn_aiux_ia_config— Information Architecture / experience configurationsn_aiux_builder— the Builder app itself, served at/aiux/builder/...sn_aiux_components— the OOB widget library (Form, Catalog Item, Order Guide, Activity Stream, Breakout, etc.)
All three must be installed and activated before any sys_aix_* records are addressable.
Once the apps are present, the Application Navigator gets a new module called AI Experience Framework (AIUX) with sub-modules for:
- Experiences
- Pages
- Containers
- Widgets
- Widget Instances
- Widget Dependencies
- Dashboards
- Menus
- Themes
Anyone who's spent time in the Service Portal application navigator will recognize the shape — it's deliberately the same. ServiceNow has clearly internalized that the path to adoption runs through familiarity, and it built the navigation accordingly.
You can also confirm the install by hitting the Builder directly: https://<your-instance>.service-now.com/aiux/builder/widgets. If you see the widget catalog, the framework is live.
The Builder UI requires the aix_widget_admin role to create or edit widgets, and aix_canvas_admin to edit dashboards. Plain admin is sufficient for both.
sn_aiux is not present before Zurich Patch 9. The bundle (/sncapps/aix/assets/...), the sys_aix_* tables, and the /aiux/<suffix>/<page> URL pattern all rely on platform plumbing that arrived with Zurich P9. If you're on an earlier patch, the store apps will install but the runtime won't resolve.
Try Your first widget — a walkthrough that takes a real out-of-the-box Service Portal widget and surfaces it inside an sn_aiux experience in roughly twenty lines of Lit.