From eb98712a03137d5bd3e13cca290bc29f2f77b98f Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?=C3=89tienne=20Michon?= Date: Fri, 17 Jul 2026 11:42:09 +0200 Subject: [PATCH 1/2] docs(free-trial): now requires a payment method --- .../platform/billing/2000-01-01-profile.md | 9 ++-- .../getting-started/2000-01-01-free-trial.md | 46 +++++++------------ .../scalingo-account/2000-01-01-creating.md | 10 +++- 3 files changed, 29 insertions(+), 36 deletions(-) diff --git a/src/_posts/platform/billing/2000-01-01-profile.md b/src/_posts/platform/billing/2000-01-01-profile.md index 41e0fe919..4589212cf 100644 --- a/src/_posts/platform/billing/2000-01-01-profile.md +++ b/src/_posts/platform/billing/2000-01-01-profile.md @@ -1,17 +1,16 @@ --- title: Billing Profile nav: Billing Profile -modified_at: 2025-07-02 12:00:00 +modified_at: 2026-07-17 00:00:00 index: 1 --- -In order to provision larger than free tiers resources, or when the [free -trial][free-trial] period is over, each [Scalingo account][account] must have a -**billing profile**. +Each [Scalingo account][account] must have a **billing profile** to start the +[free trial][free-trial] and use Scalingo resources. This profile stores all the information we need to be able to generate invoices -for the services you consume. It also allows you to chose and configure at +for the services you consume. It also allows you to choose and configure at least one payment method. diff --git a/src/_posts/platform/getting-started/2000-01-01-free-trial.md b/src/_posts/platform/getting-started/2000-01-01-free-trial.md index 04d9d1b20..6bbf57ce9 100644 --- a/src/_posts/platform/getting-started/2000-01-01-free-trial.md +++ b/src/_posts/platform/getting-started/2000-01-01-free-trial.md @@ -1,6 +1,6 @@ --- title: Free Trial -modified_at: 2025-12-08 00:00:00 +modified_at: 2026-07-17 00:00:00 tags: billing free trial index: 20 --- @@ -10,8 +10,9 @@ index: 20 When you create an account on [Scalingo](https://scalingo.com), you are given a free trial period to test the platform. -As long as you don't want to go out of the limit of the free trial, you don't -have to give us your billing details nor payment methods. +To start the free trial, you must first configure your [billing profile][billing-profile] +and add a valid [payment method][payment-methods]. You are not charged for +eligible free trial resources during the trial period. ### What can I do under the free trial? @@ -31,43 +32,30 @@ For each of the eligible database engines listed below, you can provision **1 da You would like to test another engine or another plan? Contact us on the chat. -### How to break out of the free trial? +### How to leave the free trial early? You may want to leave the free trial period earlier to start using the platform to -its full potential. To do so, you need to enter a payment method on the -[web dashboard](https://dashboard.scalingo.com/billing). Once done, you can forcefully -leave the trial period by clicking the `Stop free trial` button. Your billing now -starts and limits are gone. +its full potential. To do so, open the +[web dashboard](https://dashboard.scalingo.com/billing) and click the +`Stop free trial` button. Your billing starts and the free trial limits are +removed. ### What happens at the end of the free trial? -3 days and 1 days before the end of the free trial, you will receive an email +3 days and 1 day before the end of the free trial, you will receive an email to notify you of the remaining days under the free trial. -**If you don't enter your payment details at the end of the free trial, your -application will be automatically downscaled to 0 container and its addons will -be paused.** - -Moreover, a set of restrictions will be applied automatically on **your** -application. Consequently, you won't be able to: -- create a new application; -- scale your application; -- create, update or resume your addons; -- launch new deployments; -- run a one-off from your application; -- run scheduled tasks (cron jobs). - -These restrictions don't apply on applications for which you are a collaborator -as long as these applications are owned by a paying customer. - -As soon as you enter payment details, the restrictions will be lifted, you -will be able to scale your application back up and resume its addons. These -operations must be done **manually**. +At the end of the free trial, the resources you created keep running and your +billing starts automatically with the payment method configured on your account. {% warning %} -After a period of thirty (30) days, if no order is made by the client owning the apps, the resources will be deleted from the platform. +If you don't want to be charged after the free trial, you must delete your +applications, databases, and add-ons before the trial ends. Scalingo does not +automatically remove these resources at the end of the free trial. {% endwarning %} +[billing-profile]: {% post_url platform/billing/2000-01-01-profile %} +[payment-methods]: {% post_url platform/billing/2000-01-01-payment-methods %} [postgresql-link]: {% post_url databases/postgresql/about/2000-01-01-overview %} [mysql-link]: {% post_url databases/mysql/about/2000-01-01-overview %} [redis-link]: {% post_url databases/redis/2000-01-01-start %} diff --git a/src/_posts/platform/user-management/scalingo-account/2000-01-01-creating.md b/src/_posts/platform/user-management/scalingo-account/2000-01-01-creating.md index c14573c9b..088c90b19 100644 --- a/src/_posts/platform/user-management/scalingo-account/2000-01-01-creating.md +++ b/src/_posts/platform/user-management/scalingo-account/2000-01-01-creating.md @@ -1,7 +1,7 @@ --- title: Creating a Scalingo Account nav: Creating a Scalingo Account -modified_at: 2025-07-02 12:00:00 +modified_at: 2026-07-17 00:00:00 index: 10 --- @@ -24,8 +24,10 @@ There are two ways to create your Scalingo account: 1. Open the [sign up][sign-up] page 2. Either select **Professional** or **Personal**, depending on your situation 3. Enter the e-mail address you want to use for your Scalingo account -4. Chose a **strong** password +4. Choose a **strong** password 5. Validate by clicking the **Sign up with email** button +6. Fill your [billing profile][billing-profile] and add a + [payment method][payment-methods] to start your free trial ## Using GitHub SSO @@ -36,6 +38,8 @@ There are two ways to create your Scalingo account: specific personal information associated with your GitHub account. This allows us to check your identity and get your e-mail address (the one associated with your GitHub account) +4. Fill your [billing profile][billing-profile] and add a + [payment method][payment-methods] to start your free trial {% note %} Using this method unlocks deeper integration between GitHub and Scalingo. @@ -47,3 +51,5 @@ about these features. [sign-up]: https://auth.scalingo.com/users/sign_up [scm]: {% post_url platform/app/2000-01-01-scm-integration %} +[billing-profile]: {% post_url platform/billing/2000-01-01-profile %} +[payment-methods]: {% post_url platform/billing/2000-01-01-payment-methods %} From 68e68b042f7a28ffa93ee3c1c82bcde26d702d3f Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?=C3=89tienne=20Michon?= Date: Fri, 17 Jul 2026 15:22:47 +0200 Subject: [PATCH 2/2] docs(free-trial): review --- src/_posts/platform/getting-started/2000-01-01-free-trial.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/_posts/platform/getting-started/2000-01-01-free-trial.md b/src/_posts/platform/getting-started/2000-01-01-free-trial.md index 6bbf57ce9..8a4228522 100644 --- a/src/_posts/platform/getting-started/2000-01-01-free-trial.md +++ b/src/_posts/platform/getting-started/2000-01-01-free-trial.md @@ -11,8 +11,8 @@ When you create an account on [Scalingo](https://scalingo.com), you are given a free trial period to test the platform. To start the free trial, you must first configure your [billing profile][billing-profile] -and add a valid [payment method][payment-methods]. You are not charged for -eligible free trial resources during the trial period. +and add a valid [payment method][payment-methods]. You are not charged while the free +trial is active. ### What can I do under the free trial?