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iOS - Attachment - Chat does not scroll to bottom when sending a PDF file #88089

@mitarachim

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@mitarachim

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Version Number: v9.3.60-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-19604/folder/13176710/41236942/1336303683?sort=%2Bidentifier
Email or phone of affected tester (no customers): n/a
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: iPhone 13 ioS 26.3.1
App Component: Chat Report View

Action Performed:

  1. Open the chat
  2. On a conversation, click on the + button in the compose box
  3. Click on add attachment
  4. Upload a PDF

Expected Result:

The chat automatically scrolls to the latest message after sending a PDF file, and the PDF preview is fully visible in the chat.

Actual Result:

Chat does not scroll to bottom when sending a PDF file

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari

Screenshots/Videos

Bug7131245_1776331850766.ScreenRecording_04-16-2026_04-28-03_1.mp4

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