diff --git a/README.md b/README.md
index 3ff6db6..abb131e 100644
--- a/README.md
+++ b/README.md
@@ -23,7 +23,7 @@ Same concepts, different words — like British vs. American English. Roughly 80
 
 **What it does:** Scans a customer's existing codebase and checks how their TwiML and Twilio SDK usage maps to Bandwidth's BXML.
 
-**Outcome:** Size the migration effort and identify blockers **without writing a line of code**. You get a migration-complexity score and a per-feature *works-as-is / heads-up / blocker* breakdown.
+**Outcome:** Size the migration effort and identify what needs a redesign **without writing a line of code**. You get a migration-complexity score and a per-feature *works-as-is / heads-up / no direct equivalent* breakdown.
 
 ```bash
 npm install
@@ -56,7 +56,7 @@ npm run bxml-generator -- <in-dir> <out-dir>     # writes out/bxml/*, out/MIGRAT
 
 ## Try the Compatibility Check in your browser — no command needed
 
-The **Migration Compatibility Check** is a single, self-contained HTML file a sales engineer can double-click and present to a prospect. Paste a customer's TwiML (or pick a curated example) and it shows — live — a migration-complexity score, a *works-as-is / heads-up / blocker* verdict, the translated BXML, and a forwardable report.
+The **Migration Compatibility Check** is a single, self-contained HTML file a sales engineer can double-click and present to a prospect. Paste a customer's TwiML (or pick a curated example) and it shows — live — a migration-complexity score, a *works-as-is / heads-up / no direct equivalent* verdict, the translated BXML, and a forwardable report.
 
 ```bash
 npm install
diff --git a/src/bxml-generator/report.ts b/src/bxml-generator/report.ts
index 1c10725..faecf30 100644
--- a/src/bxml-generator/report.ts
+++ b/src/bxml-generator/report.ts
@@ -22,7 +22,7 @@ export function renderMigration(result: GenerateResult): string {
     "# Twilio → Bandwidth migration — generated BXML",
     "",
     `Translated **${docs.length}** TwiML document${docs.length === 1 ? "" : "s"} to native BXML` +
-      ` (${clean} clean, ${withBlockers} with blockers).`,
+      ` (${clean} clean, ${withBlockers} with verbs that have no direct equivalent).`,
     "",
     "Generated BXML is written under `bxml/`. Action/redirect URLs are preserved",
     "exactly as your Twilio app used them — point those endpoints at your migrated",
@@ -37,7 +37,7 @@ export function renderMigration(result: GenerateResult): string {
     if (errors.length === 0 && warnings.length === 0)
       lines.push("✅ Translated cleanly.", "");
     if (errors.length) {
-      lines.push("### 🛑 Blockers — need a human", "");
+      lines.push("### 🛑 No direct equivalent — needs a human", "");
       for (const f of errors)
         lines.push(`- **${f.verb}** — ${f.message}${f.docsUrl ? ` ([docs](${f.docsUrl}))` : ""}`);
       lines.push("");
diff --git a/src/compatibility-check/report.ts b/src/compatibility-check/report.ts
index e805d36..a48593b 100644
--- a/src/compatibility-check/report.ts
+++ b/src/compatibility-check/report.ts
@@ -13,7 +13,7 @@ export function renderReport(analyses: FileAnalysis[]): string {
   const lines: string[] = [
     "# Twilio → Bandwidth migration — Compatibility Check",
     "",
-    `**Migration complexity: ${score}/10** (1 + warnings + 3×blockers, capped at 10)`,
+    `**Migration complexity: ${score}/10** (1 + heads-up + 3× no-equivalent, capped at 10)`,
     "",
     `Files with Twilio voice usage: ${relevant.length}`,
     "",
@@ -25,7 +25,7 @@ export function renderReport(analyses: FileAnalysis[]): string {
     if (errors.length === 0 && warnings.length === 0)
       lines.push("✅ Runs through the translator as-is.", "");
     if (errors.length) {
-      lines.push("### 🛑 Blockers", "");
+      lines.push("### 🛑 No direct equivalent", "");
       for (const f of errors)
         lines.push(`- **${f.verb}** — ${f.message}${f.docsUrl ? ` ([docs](${f.docsUrl}))` : ""}`);
       lines.push("");
diff --git a/web/README.md b/web/README.md
index 63eb490..a848f4b 100644
--- a/web/README.md
+++ b/web/README.md
@@ -1,6 +1,6 @@
 # Migration Compatibility Check playground
 
-A single, self-contained HTML file a sales engineer can **double-click** and present to a prospect. Paste a customer's TwiML (or pick a curated example) and it shows — live — how much of that Twilio voice app runs on Bandwidth unchanged: a works-as-is / heads-up / blocker verdict, a migration-complexity score, the translated BXML, and a forwardable report.
+A single, self-contained HTML file a sales engineer can **double-click** and present to a prospect. Paste a customer's TwiML (or pick a curated example) and it shows — live — how much of that Twilio voice app runs on Bandwidth unchanged: a works-as-is / heads-up / no direct equivalent verdict, a migration-complexity score, the translated BXML, and a forwardable report.
 
 No server, no install, no network. It works offline on a plane.
 
diff --git a/web/app.ts b/web/app.ts
index 2d4eb46..8c1784c 100644
--- a/web/app.ts
+++ b/web/app.ts
@@ -79,7 +79,7 @@ function renderVerdict(v: PreflightView): string {
         <div class="pf-tiles">
           ${tile("clean", v.counts.clean, "Clean")}
           ${tile("warn", v.counts.headsUp, "Heads-up")}
-          ${tile("block", v.counts.blocker, "Blocker")}
+          ${tile("block", v.counts.blocker, "No direct equivalent")}
         </div>
       </div>
     </section>`;
@@ -106,7 +106,7 @@ function tile(kind: "clean" | "warn" | "block", n: number, label: string): strin
 // ---- Findings ----
 function renderFindings(v: PreflightView): string {
   const groups: Array<[string, "block" | "warn" | "clean", VerbCard[]]> = [
-    ["Blockers", "block", v.blockers],
+    ["No direct equivalent", "block", v.blockers],
     ["Heads-up", "warn", v.headsUp],
     ["Clean", "clean", v.clean],
   ];